With the strong promotion of the national initiative,
the Shangchai power engine has maintained rapid growth in overseas markets. Under the continuous promotion of the national “Belt and Road Initiative”, the performance of Shangchai Power Engine in overseas markets is obvious to all, and the quantity of possession is growing rapidly.
Performance of Shangchai Power Engine in overseas markets
As a company that produces good products for users and provides good services to users, Shangchai knows that the effectiveness and timeliness of the company's after-sales service guarantee needs to be strengthened behind the rapid growth of overseas market holdings. Only by effectively solving the demand of overseas customers for the after-sales service of Shangchai products, Shangchai can carry out stronger market expansion overseas.
Therefore, the after-sales service department of Shangchai Marketing Company has established a new service platform based on the technical backbone of the network training center and supported by overseas service personnel and overseas distributors of the main engine factory. This platform can be said to be a new, remote support intelligent service platform for overseas users who should be born in the “Belt and Road” initiative.
The "Remote Support" service platform fully utilizes the network communication tools to make the technical information such as the training manual of the Shangchai engine, the maintenance manual, and the maintenance manual into an electronic version and upload it to the company website to guide the overseas dealers to download and use; use QQ and WeChat as tools. Provides accessories query, resource implementation, and technical support in real time.
This "remote support" intelligent service platform has proved its effectiveness and convenience. Recently, Shangchai has repeatedly provided remote fault diagnosis services to customers in Russia, Malaysia and Indonesia through this platform. And with the overseas dealers on-site service to eliminate troubles, to provide the most timely and effective after-sales service for overseas users.
Just a few days ago, a H series engine in Malaysia, the driver was negligent, water was added to the fuel tank, causing damage to the fuel injector and the oil pump, and could not be started after the replacement. The Shangchai service personnel learned the situation in time through the “remote support” system. The reason for the failure was that the local personnel did not follow the process when replacing the injector, and then after remote guidance, the fault was eliminated in the first time.
The establishment of the "Remote Support" service platform is the correct move by Shangchai in response to the "One Belt, One Road" initiative. This move not only provides fast and professional technical support for overseas users, but also greatly improves after-sales service efficiency and user satisfaction. At the same time, the problem of repairing the service is reduced while the problem is solved more efficiently. The fast and professional technical support has won unanimous praise from the overseas users of the supporting OEMs, which has laid a solid foundation for the future expansion of Shangchai in the overseas market.
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Source: Group of Shanghai Diesel: Le Feng
Performance of Shangchai Power Engine in overseas markets
